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EXCHANGE POLICY

Online purchases made through www.themakramshop.com are valid for exchange, store credit or refund within 15 days from the ship date.

Items must be returned unwashed, unworn, undamaged and with tags attached (if applicable). All returned items must be accompanied by the original receipt and return form and customs documents (if applicable).

Once your return is received and inspected, we will notify you if your return is accepted or declined.

If your return is accepted, you will be notified for the following exchange, store credit or refund in your purchases value.

Items marked "Final Sale" cannot be returned.

International orders cannot be returned at this time.


REFUNDS

We currently do offer refunds on purchases from orders within the U.S.A.


ORDER TRACKING

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.

Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.


TAXES

Local sales tax will be charged on orders shipping to New York.

The MAKRAM Shop does not collect sales or use tax in any other states at this time, however, your purchase may be subject to local use tax unless it is exempt from taxation.


UPDATING ORDERS

Orders cannot be changed or updated once they are placed as they immediately start processing.

If you'd like to add another item to your order, please place a new order for the item.


CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.


I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

To reset your password, go to https://themakramshop.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: https://themakramshop.com/account/login


SHIPPING & HANDLING

The MAKRAM Shop offers free domestic (U.S. only) customers receive free shipping. To keep updated with our latest shipping promotions for other countries sign up to the The MAKRAM Shop e-mail list.

We ship to most countries worldwide via USPS for all domestic and international packages.

Shipping & Handling Charges are as follows:

Free shipping for domestic, all states within the USA.

Fee may vary depending on customer’s purchase for all international countries we ship to worldwide.

Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm

The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.


PAYMENT INFORMATION

We accept Visa, MasterCard, American Express, and Discover cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to www.themakramshop.com.